1. Items we will replace or refund

We will send a free replacement or give a full refund if your order:

• arrives damaged, broken or leaking;
• contains a product that has expired or is near expiry on delivery;
• contains a different product, brand, potency or pack size from the one you ordered; or
• is missing an item you paid for.

2. Items we cannot take back

For reasons of hygiene and safety, we cannot accept returns of:

• products that have been opened, used or had their seal broken (unless the product itself was faulty);
• products returned because you changed your mind or ordered the wrong item; or
• products not reported to us within 48 hours of delivery.

3. How to report a problem

Email info@hindustancosmed.com within 48 hours of delivery with:

• your order number;
• clear photos of the product, its label and batch/expiry details, and the outer package (an unboxing video helps); and
• a short description of the problem.

We will review your request and reply within 2 working days. If we need the item back, we will tell you how to return it, and we will cover the cost of return shipping for approved claims.

4. Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Email us with your order number as soon as possible. Once an order has been dispatched it cannot be cancelled, but you may still be covered under section 1.

5. Refunds

• Prepaid orders: refunded to the original payment method within 5–7 working days after your refund is approved. Your bank may take a few extra days to show the credit.
• Cash on Delivery orders: refunded by bank transfer or UPI to an account you provide, within 5–7 working days after approval.
• Shipping and COD charges are refunded when the whole order is refunded because of our error.

6. Medical note

Homoeopathic medicines should be taken on the advice of a qualified homoeopathic physician. We cannot accept returns because a medicine did not suit you or did not give the expected result.

7. Contact